Smash the Salesforce Certified Identity and Access Management Exam 2025 – Your Path to Power!

Community Users in Salesforce are specifically designed to be external users who access Salesforce features and data through digital communities. Communities in Salesforce are portals or spaces where organizations can share information and collaborate with customers, partners, and other external parties. The primary purpose of Community Users is to facilitate engagement and interaction with these external stakeholders, allowing them to access resources, participate in discussions, and perform specific actions tailored to their needs.

Unlike internal users who have broader access rights and capabilities, Community Users are given controlled access that is tailored to the community's purpose, ensuring that sensitive internal data remains secure while fostering collaboration. This access includes capabilities like creating cases, reviewing knowledge articles, or engaging in forums, all aimed at enhancing user experience and promoting connectivity with the organization. Therefore, the definition encapsulates the essence of what Community Users represent in the ecosystem of Salesforce, establishing a bridge between the organization and external audiences.